Policies and Procedures

"Nobody ever regrets buying quality."

Minimum $150 call-out fee, + $40/hr + materials.  HST extra.   Visa and Mastercard accepted.

Simple labour rates differ from specialty rates, such as fine finishing, roofing, cement work, project management, or subtrade rates.

All materials and subtrades engaged are subject to a min 10% markup.  Sourcing of materials, transportation to site and other use of our
time is billable at $40/hr.    So if you would like to save a little money, please purchase your items (tub, lumber, lights etc etc) and have them ready,
Otherwise if we have to go find them, (drive around and buy them, and truck them there), we're happy to do so, it just costs you more.   If the parts you source
are unsuitable, we will still have to go get them. 

Dumping - loadup of trailer, transport to dump and unload: min $150. plus dumping station fees as levied.  Hazardous materials not included.

Depending on the job, we may ask for a deposit up front - usually to facilitate purchases.  Regular end of week billing and collections are the norm.  Larger projects will require stepped or milestone payments. 

Additional costs are incurred when a change to the project is directed by the homeowner or project manager.  A minor change to a renovation job frequently involves way more than a homeowner realizes.  Let us all be clear that a change in the scope or job whatsoever will be a change in the costs. 

Credit Card Processing, return and refund Policy

We are now accepting credit cards (visa/mastercard) payments on our new secure iPhone application and online, which allows us the convenience of accepting
payments online and in realtime.  There is a 3% surcharge applied to these transactions to cover their exorbitant processing fees.

Refunds are given only at the discretion of the management.  Due to the very nature of renovations where new products are integrated into
existing structures with a large labour component, refunds may not be viable. However we will credit your card where an overpayment has occured.  Where a
deposit was received but the project or products where unavailable or we where unable to proceed, a 10% holdback will apply in these cases if we have incurred
expenses to carry or reserve a project. 

No credit card information is stored at our location or in our CC terminal, and no information is sold to outside parties for any reason.  Transactions are in Canadian Dollars $ only. Transaction items will indicate Habidex on your statement.  Habidex Renovations is registered in the city of New Westminster, BC, Canada, and is licensed, insured, and is current with WCB. 

Hazardous Materials Assessments, Policies

The construction industry has changed forever.  In the past, anybody could go out and grab a hammer, and go demo a room and rebuild it.  Today, WorksafeBC
regulates the law and the industry by dictating new laws of demo and remediation that results in prosecution of homeowners and contractors that do not follow safe practices.  All building projects that involve demo or alteration, require an environmental assessment to determine mould, asbestos, mercury, lead, and other
substances known to be hazardous to humans.  Asbestos is frequently found in drywall and it's mud compounds.  Mercury in the paint in older buildings, and
even lead on the floor tiles - once disclosed as present - must be removed prior to work starting by a licensed and insured Hazardous materials abatement
company.  You can't just wack out the old tiles or asbestos ridden drywall any more, it has to be removed by abatement firms that seal off the area, create
negative air flow systems and filters, carefully bagged, labeled, and removed to an accepted abatement landfill site.  The legal ramifactions are very real, not
to mention the hazard to our health.  Homeowners with known materials hazards are facing lawsuits for exposing tradesmen and others to life-threatening
environs.  People are dying from lung cancers directly caused by exposure to asbestos, mould, and more.  

The cost of initial assessment are not huge- typically a few hundred dollars.  From that report, we determine the course of action to take in
the demo and rebuilding process.  Abatement however can be very expensive.  Failure to take proper steps and procedures can be even more expensive. 

We take this eventuality very seriously.  We have heard of friends dying from quick-onset disease after doing their own un-abated demo and renovations.  This is not something to try and sidestep or go around the system.  If you believe your site has mould, lets get rid of it, and do it right.  If you've got asbestos in the walls or tiles, lets deal with it right. If you don't need to touch something that has asbestos in it, then don't.  But you can't even take tiles off of a wall if it has asbestos in it.  

The complication of past products used to build our homes has present-day ramifications that we need to deal with competantly and responsibly.  More information on these policies and procedures can be reviewed on the worksafebc.com website. 

If you want to start a renovation project, please expect that the process of assessment/abatement/cleanup/renovation is a normal part of
modern renovations.  Lets create a safe and responsible enviroment for us all.

Stop Work Policy - Furtherance Authorizations
  • Mould
  • Insect or animal infestations
  • Wood rot, structural failures
 
If a condition is discovered where one of the above issues becomes apparent that needs to be rectified before work can continue, we Stop the work on that area, and
-Determine if area affected can be easily rectified with materials on hand.
-Call to receive authorization for continuance to remediate the issue.
-Receive a verbal or written P.O. # for this continuance may be necessary.
-If no authorization is obtained-No further action is then taken, leaving the area exposed for further investigation or examination.
 
Mould:  Typically Black surface mould caused by exposure to moisture within a wall space, left untreated eats the wood surface areas away. Toxic fumes and exposure to spores is dangerous and can be lethal to people with respiratory ailments.
 
Infestations: Carpenter Ants, termites, Wasps nests, rodents and the like are examples of discoveries that need rectifying before continuance.  Especially ants and termites, because they usually permeate the area, and can undermine the foundation structures leaving whole buildings barely holding together.
 
Rot:  Wood structures that have extensive rot have no structural strength left and will not support adjoining structures and have compromised capability.  Often a simple pressure washing will initially reveal these
conditions, and wood needs to be replaced properly to rebuild the structures. 
If we are remediating a Rot situation, we will need to have an owner that realizes that rebuilding a structure is an extensive operation, akin to tearing things apart, just to get at the affecting areas, rebuilding it all, and putting
it all back again properly. 
 
These stop work issues are serious, and we take them seriously.  If we call for a furtherance authorization, there will be additional costs and materials incurred on top of the original scope of work.

 

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Please note that all specialty subtrades have minimum charges and standard billing practices that may differ somewhat to each other.  Typical charge-outs are a minimum of 2 hours + time and materials used, however you need to inquire for your project. 

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Conditions apply in construction.  We reserve the right to alter the design or construction to accommodate acceptable building practices, code requirements, engineering or inspection alterations as dictated by these authorities.   In some cases we may have to make changes to accommodate a build beyond what is
expected.   Time is of the essense, some changes will not effect the outcome, some may.

Standard Painting agreement

Typical cost is .85/sq ft of wall space for a 2coat application, plus $40/hr
for trims and specialty areas.
Wall repairs $40/hr + materials req'd.
Standard materials list to be purchased and charged to the job in addition to  paint include: painters tape, rollers, brushes, edgers, paint thinner/cleaner, degreaser, or other supplies necessary to complete  your job.  This may include addt'l covers, access equipment such as ladders , scaffolding, heaters, as required.
All electrical covers are typically removed during painting, and will be reinstalled at completion. 
We may decide to mask around some items as best deemed necessary.
Painting down to carpet level *may* have carpet fibers absorb paint, however we will try to minimize this.  Valuables And heavy furniture must be moved prior to painting, or addt'l charges will be  incurred.  Covering furniture with plastic incurs cost of drop sheets.  

Please keep children away from plastics for their own safety. Painting tself billed at $40/hr unless a project is quoted lump sum. Deposit req'd typically 50%. Balance due at comletion. Access keys and reasonable parking will be req'd.
All surfaces will be primed and coated, for 2 complete coats. Interior coatings may get pretinted primer or coverstain
and 1 extra coat of final paint.  Multi color changes will incur higher charges.
Surfaces requiring color matching will require a cutout removal for computerized matching, which will be covered back over later.  A computerized match, while certainly close, does not guarantee an exact match. hanges made during project will incur addt'l charges.  Not responsible for color choices or wall conditions with prior damage or pe existing condtions which may become more obvious due to resurfacing.  Wall patches will be sanded but may still be visible depending on indeterminate factors.  Paint adhesion determined by factors outside our control. Wallpaper 
removal may require additional surface restoration.

"My 'new' condo looks Great.  Thanks so much." -Deborah

Contact Eric for an Estimate